Complaints and Feedback Procedure
At Siddiqui Online Pharmacy, we are proud of our high standards and our quality of service. The majority of our customers are very happy with the services that they receive from us. However, there may be rare occasions where a customer is not satisfied and may wish to complain about a service or a product.
For any complaints, please contact the Superintendent Pharmacist via telephone or email.
Name of Superintendent Pharmacist: Farzana Ahmed
Telephone: 0121 820 5917
Email: info@siddiquionlinepharmacy.co.uk
We will acknowledge your complaints within 72 hours and aim to resolve the matter within 7 to 14 days of receipt. In a few cases, this timeline may be exceeded, but we will inform you of the progress throughout the period. In the majority of cases, however, the issue is resolved in a matter of days.
Complaints about NHS services are also dealt with by NHS Health Services Commissioner.
NHS England
PO Box 16738 Redditch
B97 9PT
Feedback
We welcome feedback from our customers as it helps us to continually improve our services. If you would like to share feedback, you can do so by completing our contact form below by selecting Feedback as your chosen subject, or by contacting us directly using the details below.
Email: info@siddiquionlinepharmacy.co.uk